PIANO SKOOL — TERMS & CONDITIONS

Effective date: July 14, 2026

Please read these Terms & Conditions (“Terms”) carefully. They are a binding agreement between you and KeyScale Studio LLC, an Illinois limited liability company doing business as Piano Skool (“Piano Skool,” “we,” “us,” or “our”), with its principal business address at 1 E Erie St, Suite 525-2595, Chicago, IL 60611, USA.

By creating an account, making a purchase, joining a free program or waitlist, or otherwise using pianoskool.com and its related pages, member areas, courses, memberships, and coaching services (together, the “Services”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Plain-English summary (not a substitute for the full Terms): You must be an adult. Each product has its own refund rule — 30-day money-back on the 100-Day Roadmap (if you upgrade into Year-One within 30 days, what you paid becomes non-refundable credit toward Year-One instead, since Year-One includes the Roadmap); cancel-anytime on the flexible Club plan; a 7-day Fair Start window on Year-One — plus, for Year-One payment-plan members who submit at least 2 CoachBacks, a first-month “Love It or Leave It” option to end the plan before the second payment. Our lessons are for your personal use only. Your coaching videos are private by default; if you share a video in our free Challenge or say yes when we ask to feature your progress, we can celebrate you in our marketing — and you can change your mind for future materials anytime. We promise a serious, structured program — we can’t promise specific results, because your practice is up to you. Disputes are resolved individually through arbitration (you can opt out within 30 days).

1. Definitions

• “Content” — all lessons, videos, sheet-music arrangements, workbooks, practice plans, audio tracks, emails, and other materials we make available through the Services.
• “Member Area” — the password-protected portal where purchased Content is delivered.
• “Piano Kickstart” — our free 7-day introductory program.
• “100-Day Roadmap” or “Roadmap” — our self-study program of video lessons, practice plans, and materials.
• “Piano Skool Club” or “Club” — our recurring membership (flexible 28-day plan or prepaid annual plan).
• “Year-One Program” or “Year-One” — our premium 12-month coaching program, offered in two tracks: the standard track (one CoachBack review every other teaching week — 24 per program year) and the FULL track (one CoachBack review per teaching week — 48 per program year). Where these Terms say “Year-One” without more, they apply to both tracks.
• “CoachBack” — our asynchronous video-feedback service: you submit a short video of your playing and receive a personal recorded video review.
• “Hero Song Track” — an optional coached song program available as a Club add-on and included in Year-One.
• “Welcome Kit” — a physical materials kit we may offer as a complimentary bonus to eligible US members in connection with certain enrollments or promotions, while supplies last (Section 3.7); members outside the US receive a digital equivalent.

2. Eligibility & Accounts

2.1 Adults only. The Services are designed for adults. You must be at least 18 years old (or the age of majority where you live) to create an account or make a purchase. We do not offer children’s accounts.

2.2 One account per person. Your account is personal to you. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized use.

2.3 No sharing or transfer. You may not share, sell, rent, or transfer your account or login credentials, and you may not allow anyone else to access purchased Content through your account. We may suspend or terminate accounts involved in credential sharing (see Section 9).

2.4 Accurate information. You agree to provide accurate, current information when registering or purchasing and to keep it updated.

2.5 Our right to refuse. We may decline or cancel a registration or purchase at our reasonable discretion — for example, for suspected fraud, prior abuse of our policies, or because coaching capacity is full (Section 6.6). If we cancel a purchase for capacity reasons before delivering anything, you receive a full refund.

3. Products, Pricing & Access

All prices are in US dollars. The price displayed at checkout at the time of purchase is the price that applies; promotional pricing may be offered from time to time and applies only as described in the specific offer. Prices for future purchase cycles may change; changes never affect a term you have already paid for.

3.1 Piano Kickstart (free). A free 7-day program. No payment, no obligation. We may modify or retire free programs at any time.

3.2 100-Day Roadmap (one-time purchase). - Price: $997 paid in full, or a 3-payment plan of $369 each — charged at purchase, then every 31 days (total $1,107). Promotional prices may apply to specific offers. - Access: 12 months from the date of purchase to all Roadmap Content in the Member Area. Access expires at the end of the 12-month window unless you maintain a Club membership (Club members retain Roadmap access while their membership is active). - The payment plan is a payment plan, not a subscription: by choosing it you agree to pay all three installments. It is not cancellable except through the refund policy in Section 5.1.

3.3 Piano Skool Club (recurring membership). Two plans: - Flexible plan — $79 every 28 days. Renews automatically every 28 days until you cancel. You can cancel at any time (Section 5.2); cancellation stops future charges and your membership ends at the end of the current paid cycle. - Annual plan — $699 per year. A prepaid 12-month membership. It renews automatically each year unless cancelled before the renewal date; we will send a renewal reminder to your email on file before each annual renewal. The annual fee is non-refundable once charged (Section 5.2). - Club includes: one (1) CoachBack review per 28-day membership cycle, additional song and skill lessons beyond the Roadmap, and live group sessions (currently bi-weekly, Wednesdays 7:00 pm US Central Time) with replays. Annual US members may also receive the physical Welcome Kit as a complimentary bonus, while supplies last and as described in the specific offer (Section 3.7); annual members outside the US receive a digital Welcome Pack. - Auto-renewal disclosure: by starting a Club plan you authorize us (via our payment processor) to charge your payment method on file $79 every 28 days (flexible plan) or $699 every 12 months (annual plan) until you cancel. Cancel any time online — through your member portal, at pianoskool.com/contact, or by emailing [email protected] — and we will never make cancelling harder than signing up was. Cancellation takes effect at the end of the current paid period. - Renewal reminders: we send annual plan members a reminder email before each annual renewal, and all recurring-plan members at least an annual reminder of their plan terms, renewal charges, and how to cancel. - Renewal price changes: a renewal is always charged at the price in effect when the renewal occurs — but if the renewal price has increased, we will email you before the renewal date so you can cancel first. A price change never affects a period you have already paid for.

3.4 Year-One Program (12-month program). Year-One is offered in two tracks; the track you enroll in (and its price) is stated at checkout or in your enrollment confirmation. - Standard track: $1,999 paid in full, or a payment plan of $1,099 at checkout, then $700 on Day 30 and $700 on Day 60 (total $2,499). Includes 24 CoachBack reviews — one every other teaching week across the annual teaching calendar (Section 6). - FULL track: $3,999 paid in full, or a payment plan of $1,999 at checkout, then $1,250 on Day 30 and $1,250 on Day 60 (total $4,499). Includes 48 CoachBack reviews — one per teaching week across the annual teaching calendar (Section 6). - Year-One is a fixed 12-month program, not a month-to-month membership. Choosing a payment plan is a commitment to the full program price of your track; installments are not a “pay as you go” option and, except as expressly provided in the Fair Start Policy (Section 5.3) and the Love It or Leave It option for payment-plan members (Section 5.4), do not create a right to cancel between payments. There is no “cancel anytime” for Year-One. - Both tracks include: the Kickstart and Roadmap curriculum; the CoachBack reviews stated for your track; 12 months of Club membership; and one Hero Song Track. Complimentary bonuses (such as the physical Welcome Kit) may be offered with specific enrollments as described in Section 3.7 and in the specific offer. - Access: 12 months from enrollment. At the end of the program you may continue in Club at then-current pricing. - Enrolling while you have other Piano Skool products. Year-One includes the full Roadmap curriculum and 12 months of Club membership. If you enroll in Year-One while you are an active Club member, we cancel your Club plan’s future renewals and charges (no further Club billing) and your Club membership is fulfilled through Year-One’s included 12 months; Club fees already paid (including the prepaid annual fee) are not prorated, refunded, or extended. If you enroll while on a Roadmap payment plan, we cancel your remaining Roadmap installments at enrollment — once you join Year-One, you never keep paying separate Roadmap installments; your Roadmap is fulfilled through Year-One (amounts already paid may qualify as upgrade credit under Section 3.9, and Section 5.1 describes the effect on the Roadmap guarantee). - Upgrading between Year-One tracks. If we invite you to upgrade from the standard track to the FULL track, amounts you have paid for the standard track convert into non-refundable credit toward the FULL track as presented at the time of upgrade, and your remaining standard-track installments are cancelled and replaced by the FULL-track schedule you accept.

3.5 Hero Song Track (add-on). Coaching on one song of your choice over approximately 6–8 weeks. Current pricing between $297 and $497 per song depending on the offer. The song must be commercially available as licensed sheet music (e.g., on Musicnotes.com); you purchase your own copy of the sheet music — we do not supply or reproduce third-party copyrighted scores (Section 8.4).

3.6 Failed payments. If an installment or renewal charge fails, we may retry the charge and will notify you. If payment remains outstanding, we may suspend access until the balance is paid and, for payment plans, the remaining balance stays due. We may refer seriously delinquent balances to collection where permitted by law.

3.7 Welcome Kit & complimentary bonuses. From time to time we may offer complimentary physical or digital bonuses — such as the Piano Skool Welcome Kit — to members who take a specific action described in an offer (for example, enrolling within a stated window). Bonuses are gifts, not purchased products: they are not a component of tuition, have no cash value, cannot be exchanged for a discount or refund, and are available only while supplies last. We may modify the contents of, substitute, or discontinue any bonus at any time; the availability, non-availability, or non-delivery of a bonus does not change your tuition, your payment obligations, or your refund rights under Section 5. Where a specific bonus was expressly promised to you at the time of your enrollment, we will honor that promise. Physical kits ship to US addresses only; members outside the US (or members enrolling after physical stock is exhausted) receive the digital Welcome Pack instead. If a kit we shipped to you arrives damaged or goes missing in transit, contact us and we will replace it. If a physical Welcome Kit is included with or promised for your Year-One enrollment, its shipment is one of the Fair Start Policy lock events (Section 5.3). If you leave Year-One under Section 5.4, you keep any Welcome Kit already shipped to you.

3.8 Gift cards & promotional codes. If we offer gift cards or promotional codes: they are redeemable only as described in the specific offer, are one-time use, cannot be exchanged for cash (except where law requires), and do not extend or restart any guarantee window. Gifted or code-based access runs for its stated period and does not auto-renew. Codes obtained from a third party are also subject to that third party’s terms. We may cancel codes obtained or used fraudulently.

3.9 Roadmap Upgrade Credit (30 days). If you enroll in the Year-One Program within 30 days of your Roadmap purchase, the amounts you have actually paid for the Roadmap convert, at the moment of your Year-One enrollment, into non-refundable program credit applied to your Year-One tuition, exactly as shown on the upgrade checkout for your purchase option. Upgrade credit has no cash value, cannot be exchanged for cash or a refund, cannot be combined with other discounts, and applies only to Year-One enrollment. The credit expires 30 days after your Roadmap purchase; after that, Year-One is available at standard pricing. Applying the credit ends the Roadmap guarantee as described in Section 5.1 (including the fairness exceptions stated there).

4. Billing & Payment Processing

Payments are processed by Stripe (and, where offered, other reputable processors). We do not store your full card number. By purchasing you authorize the charges described at checkout, including recurring charges for Club plans and scheduled installments for payment plans. You are responsible for any bank, currency-conversion, or similar fees charged by your financial institution. Applicable taxes, where required, are added at checkout or included as stated.

Chargebacks. If you believe a charge is wrong, please contact us first — billing issues are almost always resolved faster (and more generously) with us than through a card dispute. We reserve the right to suspend access while a chargeback is pending, to contest chargebacks that contradict these Terms with our records, and to treat a chargeback of a valid charge as a payment failure under Section 3.6.

5. Refunds, Cooling-Off & Cancellation (per product)

These are the product-specific rules. Nothing in this section limits any non-waivable rights you have under the law of the place where you live (see Section 5.7).

5.1 100-Day Roadmap — 30-Day “Love It or Don’t Pay” Guarantee. Try the Roadmap for 30 days from purchase. If you don’t feel real progress happening, contact us within those 30 days at pianoskool.com/contact (select “Request a refund”) or [email protected] and we will refund every penny — no questions asked — normally within a few business days of approval. A refund ends your access to the Roadmap and cancels any remaining payment-plan installments. After 30 days, the purchase is final and any remaining installments stay due.

Effect of upgrading to Year-One. The Year-One Program includes the full Roadmap curriculum (Section 3.4). If you enroll in Year-One while your Roadmap guarantee window is open, your Roadmap purchase is folded into your Year-One enrollment and this 30-day guarantee ends at the moment of your Year-One enrollment; from that point, your protections are Year-One’s Fair Start Policy (Section 5.3) and, for payment plans, Love It or Leave It (Section 5.4) — this is stated at the point of upgrade. Two exceptions, for fairness: (a) if you cancel your Year-One enrollment under the Fair Start Policy while your original Roadmap 30-day window is still open, you fall back to your Roadmap purchase as if the upgrade never happened: this guarantee resumes for its remaining days, and — if you were on a Roadmap payment plan — your original installment schedule is reinstated; and (b) if you leave Year-One under Section 5.4, any Roadmap purchase you made separately keeps its original 12-month access window (Section 3.2) — leaving Year-One never takes away the Roadmap you bought. If you purchased the Roadmap on a payment plan, your remaining Roadmap installments are cancelled at your Year-One enrollment (Section 3.4), and amounts you actually paid may apply as upgrade credit (Section 3.9).

5.2 Piano Skool Club. - Flexible plan ($79/28 days): cancel any time; future charges stop and access ends at the end of the current paid cycle. Payments already made are not refunded (except where the law requires). - Annual plan ($699/yr): a prepaid 12-month membership at a significant discount (with the Welcome Kit for US members). The annual fee is non-refundable once charged (except where the law requires). Turning off auto-renewal stops the next annual charge; your access continues to the end of the prepaid year. - Effect on Roadmap access: cancelling Club never shortens your original 12-month Roadmap window — you keep Roadmap access until that window ends.

5.3 Year-One Program — Fair Start Policy (Cooling-Off & Commitment). You may cancel for a full refund only if all of the following are true: (a) no more than 7 days have passed since enrollment; (b) if a physical Welcome Kit is included with or promised for your enrollment, that kit has not shipped; and (c) your first CoachBack review has not been delivered. Once any one of those has occurred — 7 days passed, kit shipped (where applicable), or first CoachBack delivered — enrollment is locked and all sales are final: for paid-in-full enrollments, without exception; for payment-plan enrollments, subject only to the Love It or Leave It option in Section 5.4, including all remaining installments on the payment plan. This policy exists because Year-One reserves a limited coaching seat for a full year.

5.4 Year-One Payment Plan — “Love It or Leave It” (Your First-Month Fit Window). This section applies only to Year-One payment-plan enrollments. It does not apply to paid-in-full enrollments (which are governed by Section 5.3 alone) or to any other product.

After your Fair Start window has ended (Section 5.3), and at any time before your second installment is charged, you may choose to leave the program (“Leave It”) if you have submitted at least two (2) CoachBack videos since enrolling. To Leave It, email us at [email protected] (or use pianoskool.com/contact) and tell us you want to Leave It — nothing more is required. If you meet both conditions, we will: (a) cancel your second and third installments ($1,400 total on the standard track; $2,500 total on the FULL track) so no further Year-One charges are made; and (b) close your access to the Year-One Program, including the Club membership and Hero Song Track included with it. Your first installment ($1,099 standard / $1,999 FULL) is not refunded: Leave It is a release from your remaining payments, not a refund. You keep any Welcome Kit already shipped to you (Section 3.7).

In plain English: Love It or Leave It applies if you (1) submit at least 2 CoachBacks in your first month and (2) request to Leave It before your second payment runs. If you do, we cancel your two remaining payments and close your access.

Love It or Leave It is a conditional fit window, not a results guarantee (Section 10.2) and not a “cancel anytime” right. If your second installment has been charged, or you have not submitted at least two CoachBack videos, the commitment in Section 3.4 applies and all remaining installments stay due. We may honor requests outside these conditions solely at our discretion, case by case; doing so never waives this section for anyone else.

5.5 No refunds for non-use. Unused CoachBack reviews, missed live sessions, and unwatched Content do not generate refunds or credits (see Section 6.3).

5.6 One guarantee per person; refund abuse. The 30-day Roadmap guarantee is available once per person per product. If we issue a guarantee refund, we may decline your future enrollment in the refunded product, and we may decline purchases where we reasonably detect a pattern of refund or guarantee abuse.

5.7 Consumers outside the US. If you live in a jurisdiction with mandatory consumer-protection rules (for example, the EU/UK 14-day withdrawal right for distance purchases), those rules apply to the extent they cannot be waived. For digital content, by purchasing you expressly request immediate access and acknowledge that, where permitted, you thereby lose the statutory withdrawal right once delivery of the digital content has begun. Where a statutory right cannot be limited, it prevails over this Section 5.

6. CoachBack, Live Sessions & the Teaching Calendar

6.1 What CoachBack is (and isn’t). CoachBack is asynchronous video feedback: you submit a short video (per the instructions in your member materials — currently one clip, about 3 minutes or less, via WhatsApp or email link), and a real teacher — never AI — watches your playing and records a personal video review (see Section 6.7). Submissions that don’t follow the required format or substantially exceed the length guidelines may not be reviewed that week — we’ll tell you and give you the chance to re-send; if a corrected clip isn’t received by the stated cutoff, that week’s (or cycle’s) entitlement is forfeited under Section 6.3. CoachBack is not live 1-on-1 lessons, real-time chat, or on-demand coaching, and no specific turnaround is promised beyond Section 6.2.

6.2 Review rhythm & service level. Submissions received by the weekly cutoff stated in your member materials (currently Sunday 11:59 pm US Central Time) enter that week’s review batch, with feedback normally returned within approximately 24–48 hours of the weekly review day (usually Monday). If we ever miss our own turnaround, your video goes to the top of the next queue — the review is owed, not lost.

6.3 Entitlements — use it or lose it. Club: one review per 28-day cycle. Year-One standard track: one review every other teaching week (24 per program year). Year-One FULL track: one review per teaching week (48 per program year). Reviews do not roll over, stack, or convert to credit. If you submit more than your entitlement, the first submission is reviewed and the rest wait for your next cycle/week.

6.4 Teaching calendar. CoachBack and live sessions run on a 48-week annual calendar with 4 pre-announced break weeks (major holidays and one summer week). During break weeks CoachBack pauses; nothing is used or lost, and submissions are reviewed the following teaching week. Club members still receive one review per 28-day cycle across the year.

6.5 Live sessions. Group sessions (currently bi-weekly, Wednesdays 7:00 pm CT) may be rescheduled for holidays, travel, or special events; changes are announced by email and in the Member Area. Sessions are recorded and replays are posted; attending live is never required.

6.6 Capacity. Because a professional pianist reviews every video personally, coaching capacity is genuinely limited. We may cap enrollment or pause new sales to protect review quality for existing members.

6.7 Your coach. Piano Skool’s teaching is created and led by Stacey Bassetti, and every CoachBack review is performed by a real, qualified human pianist — never by AI or automated software. Currently, Stacey performs reviews personally. As Piano Skool grows, reviews may also be performed by teachers Stacey has personally selected, trained, and supervises under her method and quality standards. Where a specific program is sold with a named coach (for example, a founding cohort coached by Stacey), that commitment applies to that enrollment as described on its sales page. What will never change: a human expert watching your actual playing.

7. Your Submissions, Recordings & Media Permissions

7.1 Your videos stay yours. You own the videos, messages, and other materials you submit (“Submissions”). By submitting, you grant us a limited license to receive, store, review, and respond to your Submissions for the purpose of providing the Services (including creating your feedback videos).

7.2 Recording of sessions and calls. Live group sessions are recorded so members can watch replays — that’s part of the product. Calls and video meetings with our team (onboarding calls, check-ins, interviews) may also be recorded, and we will tell you before or at the start when they are (a spoken notice, an on-screen indicator, or a calendar note all count). By joining a session or staying on a call after notice that it is being recorded, you consent to the recording. If you prefer not to appear, you can keep your camera off, stay muted, or ask us not to record a 1-on-1 call — watching replays later works just as well.

7.3 Privacy by default (member CoachBack). CoachBack Submissions from Club and Year-One members are private between you and your coach and are used only to provide feedback. We will ask your prior permission before featuring any member Submission in marketing or teaching materials. If you give that permission — a simple written or recorded “yes” (email, WhatsApp message, or on a recorded call) is enough — the Media Release in Section 7.5 applies to the material you approved.

7.4 Kickstart Challenge (free program). Participation in the free Kickstart Challenge video review is optional. By submitting a Challenge video, you agree that the Media Release in Section 7.5 applies to your Challenge videos and your first name. That’s the deal that keeps the Challenge free: you get personal feedback from a professional pianist at no cost, and we get to show real student progress.

7.5 Media Release. This section applies to: (a) Challenge videos (Section 7.4); (b) member Submissions you’ve given us permission to feature (Section 7.3); (c) testimonials, reviews, success stories, and interviews you provide or participate in; and (d) your appearance in recorded sessions and calls where we’ve told you a recording may be featured publicly (together, “Released Material”). For Released Material, you grant KeyScale Studio LLC d/b/a Piano Skool a worldwide, royalty-free, perpetual, sublicensable, and transferable license — and a release of your rights of publicity and privacy to the same extent — to record, use, reproduce, edit, excerpt, caption, adapt, publish, publicly display, and distribute the material, together with your first name, voice, image, and likeness, in any media now known or later developed, for marketing, advertising (including paid ads), social media, teaching, and promotional purposes. You agree that: no compensation, royalties, or credit are owed for these uses; you have no right of prior approval over individual uses; the marketing and teaching materials we create that incorporate Released Material are the property of KeyScale Studio LLC; and, to the extent permitted by law, you waive moral rights (including attribution and integrity) in Released Material as used under this license. Our standing promise stays the same: we only use clips that show you in a positive light — real progress, never embarrassment.

7.6 Changing your mind. You may withdraw your marketing permission at any time by emailing [email protected]. Withdrawal is prospective: we will stop including your material in new or newly distributed materials within a reasonable time, but we cannot recall or un-run materials already published, printed, distributed, or in active campaigns, and the license survives for those existing uses. Withdrawal never affects your access to the Services.

7.7 Feedback videos. The review videos we create for you are Content licensed to you for personal use (Section 8); the personal license continues even after your membership ends, but they may not be republished or redistributed.

7.8 Acceptable submissions. Submissions must be your own playing, must not include third parties who haven’t consented (keep the frame on you and the keys), and must not contain unlawful or offensive material. You agree to follow the technical and length guidelines in your CoachBack instructions; if you don’t, we may ask you to re-submit and can’t guarantee review in that week or cycle (Section 6.1).

7.9 Community spaces & member posts. Where the Services include community features (live-session chat, member groups, comment areas), anything you post there is visible to other members. You grant us a license to host, display, and moderate member posts within the Services, and we may remove any post at our discretion (we’ll normally only do so for posts that are off-topic, disrespectful, promotional, or unlawful). Member posts are their authors’ own; we are not responsible for them, and testimonials or progress reports by members describe their own experience — they are not promises about yours.

8. Intellectual Property

8.1 Our Content. All Content, the Play-Anything System, the Piano Skool and CoachBack names and branding, our curriculum, arrangements, workbooks, and site design are owned by KeyScale Studio LLC or its licensors and are protected by copyright, trademark (including the pending PIANO SKOOL USPTO registration), and other laws.

8.2 Your license. When you purchase or enroll, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Content for your own private, non-commercial learning, during your applicable access period.

8.3 What you may not do. You may not copy, download (except where a download button is provided), record, share, publish, resell, sublicense, translate, create derivative works from, or otherwise redistribute any Content; use Content to teach others commercially; strip notices; or use automated tools (including AI training or scraping) on the Services or Content.

8.4 Third-party sheet music. For Hero Song and similar coaching, you must obtain your own licensed copy of any third-party sheet music (e.g., via Musicnotes.com). We never reproduce or distribute third-party copyrighted scores, and you agree not to submit requests that would require us to.

8.5 Feedback to us. If you send ideas or suggestions about the Services, we may use them without restriction or compensation (this never includes your CoachBack videos, which are governed by Section 7).

8.6 Third-party platforms & links. The Services rely on and may link to third-party platforms (for example YouTube, Vimeo, WhatsApp, Zoom, Musicnotes.com). Your use of those platforms is governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices. Links are provided for convenience, not endorsement.

8.7 Copyright complaints. We respect the intellectual property of others. If you believe content on the Services infringes your rights, email [email protected] with your name and contact information, a description of the work and the claimed infringement, the location/URL of the material, and any relevant registration information. We will review and, where appropriate, remove or disable access to the material.

9. Acceptable Use & Termination

9.1 You agree not to: share logins or Content (Sections 2–3, 8); harass, abuse, or disrespect staff or other members; disrupt live sessions; misuse support or refund processes; attempt to access other accounts or our systems; or use the Services unlawfully.

9.2 Our remedies. We may warn, suspend, or terminate accounts for violation of these Terms (including non-payment). Termination for cause does not entitle you to a refund of amounts already paid. Where the violation is minor and curable, we will normally warn you first.

9.3 Your termination. You may stop using the Services and cancel recurring plans at any time as described in Section 5.

9.4 Survival. Sections that by their nature should survive (including 5, 7, 8, 10–13) survive termination.

10. Disclaimers

10.1 Education only. The Services are educational. They are not medical, psychological, therapeutic, legal, or financial advice or treatment. If playing causes pain or discomfort, stop and consult a professional. Piano Skool is a private education business, not an accredited school or post-secondary institution — completing our programs does not confer academic credit, degrees, or certifications. You accept personal responsibility for your practice decisions and results.

10.2 No results guarantee. Learning piano is a long-cycle skill that depends on your own practice and consistency. We do not guarantee any particular result, timeline, or skill level. What we do stand behind is the container: the curriculum and resources as described, the teaching calendar, and (for coaching products) personal review of your submitted videos. Student stories and testimonials are real but are not promises of typical results.

10.3 Service “as is.” Except as expressly stated in these Terms, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation; scheduled features (live sessions, review days) may shift as described in Section 6. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

11. Limitation of Liability & Indemnity

11.1 Limitation. To the fullest extent permitted by law: (a) neither we nor our members, managers, employees, or contractors will be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or lost profits, data, or goodwill; and (b) our total aggregate liability arising out of or relating to the Services is limited to the greater of $100 or the amounts you paid us in the 12 months before the event giving rise to the claim. These limits apply regardless of legal theory and even if we were advised of the possibility of damages, and do not apply to liability that cannot be limited by law (e.g., fraud, willful misconduct, or non-waivable consumer rights).

11.2 Indemnity. You will indemnify and hold us harmless from third-party claims, damages, and reasonable attorneys’ fees arising from your Submissions, your violation of these Terms, or your violation of law or third-party rights — except to the extent caused by our own breach or misconduct.

12. Dispute Resolution — Please Read Carefully

This section affects your legal rights. It requires individual arbitration of most disputes and waives class actions and jury trials. You can opt out (Section 12.7).

12.1 Talk to us first (informal resolution). Before starting any formal proceeding, you and we each agree to send the other a written notice of dispute (yours to [email protected] or our Section 15 address; ours to your email on file) describing the issue and the relief sought, and to try in good faith to resolve it for 30 days. Most issues get fixed here — usually with a conversation or a refund.

12.2 Binding individual arbitration. Except as provided in Section 12.4, any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator (not a court) resolves all disputes, including the scope and enforceability of this arbitration agreement.

12.3 How arbitration works. Arbitration will be conducted by a single arbitrator, in English, and — for consumer claims — by document submission, by phone/video, or, if an in-person hearing is required, in the county where you live or another mutually agreed location. AAA consumer fee schedules apply; if your claim is for less than $10,000 and is not frivolous, we will pay the arbitration filing, administration, and arbitrator fees beyond the amount of a court filing fee. Each side bears its own attorneys’ fees unless the arbitrator awards them under applicable law.

12.4 Carve-outs. Either party may (a) bring an individual claim in small-claims court; and (b) seek injunctive or other equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information (Section 8).

12.5 Class-action and jury waiver. All disputes are resolved on an individual basis. Neither you nor we may participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any representative proceeding. To the extent a claim proceeds in court, both parties waive trial by jury. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court under Section 12.8.

12.6 Coordinated filings (batching). If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel, the parties agree that the AAA’s Mass Arbitration Supplementary Rules will apply and the demands will be resolved in staged batches of up to 25, beginning with an initial bellwether set, with successive batches proceeding promptly and without unreasonable delay (in parallel where the arbitrator deems it efficient). All applicable statutes of limitation and filing deadlines are tolled for any demand from the time it is filed until its batch proceeds, so no claimant loses rights by waiting. Nothing in this section prevents any party from using small-claims court under Section 12.4.

12.7 Your right to opt out. You may reject this arbitration agreement (keeping the rest of these Terms) by emailing [email protected] with the subject “Arbitration Opt-Out,” your name, and the email on your account, within 30 days of first accepting these Terms. Opting out has no effect on your Services or pricing.

12.8 Governing law & fallback venue. These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules, except that consumers retain protections of the mandatory laws of their home jurisdiction. Any dispute not subject to arbitration (or brought after a valid opt-out) will be heard exclusively in the state or federal courts located in Cook County, Illinois, and the parties consent to personal jurisdiction there — except that consumers may also sue in their home courts where the law gives them that right, and small-claims matters may proceed in small-claims court.

12.9 Time limit. To the extent permitted by law, any claim must be filed within one (1) year after it accrues, or it is permanently barred.

13. Changes to the Services & These Terms

We may improve, modify, or discontinue features of the Services (including lesson lineups, live-session schedules, and delivery platforms), provided we do not materially deprive you of the core of what you paid for during a paid period. If we ever permanently discontinue the Services during a period you have paid for, we will provide comparable access or a pro-rata refund of the unused portion — you won’t simply lose what you paid for. We may update these Terms from time to time; the “Effective date” above will change, and for material changes we will give notice (email or prominent posting) at least 14 days before they take effect. Changes do not apply retroactively to a dispute that arose before the change. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Services and (for recurring plans) cancel per Section 5.

14. Communications & Electronic Notices

14.1 Transactional messages. By creating an account or purchasing, you agree to receive service and transactional messages (receipts, access info, CoachBack replies, schedule changes) by email and — if you provide your number or contact us there — SMS or WhatsApp.

14.2 Marketing messages. Marketing emails/SMS are sent only with the consent you give at signup and always include an opt-out (unsubscribe link; reply STOP to SMS, HELP for help). Message frequency varies; message and data rates may apply; carriers are not liable for delayed or undelivered messages. Consent to marketing texts is never a condition of purchase. Opting out of marketing never affects service messages.

14.3 Electronic agreement. You consent to do business electronically: electronic signatures, checkboxes, and records satisfy any writing requirement.

15. General

15.1 Severability — each clause stands on its own. Every provision of these Terms (and every part of a provision) is independent and separately enforceable. If any provision, or part of one, is found by a court or arbitrator to be invalid, unlawful, or unenforceable in any jurisdiction: (a) that finding does not invalidate, taint, or affect any other provision, or the same provision in any other jurisdiction — all remaining provisions continue in full force and effect; (b) the affected provision will be enforced to the maximum extent permitted and, where possible, automatically reformed (or replaced by the court or arbitrator) with the narrowest modification needed to make it valid while coming closest to the parties’ original intent; and (c) the invalidity of a provision as applied to one set of facts does not affect its validity as applied to other facts. Severability within the Dispute Resolution section is additionally governed by Section 12.5.

15.2 General. Entire agreement. These Terms, the Privacy Policy, and any product-specific terms presented at checkout are the entire agreement and supersede prior discussions. No waiver. Our failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms; we may assign them in connection with a merger, sale, or reorganization. Force majeure. Neither party is liable for delays caused by events beyond reasonable control (illness, outages, disasters, platform failures); we will make up or reschedule affected coaching obligations rather than forfeit them. Relationship of parties. You are a customer/licensee; nothing in these Terms creates an employment, partnership, agency, or joint-venture relationship. Headings are for convenience only. Export/sanctions. You may not use the Services where prohibited by US law.

16. Contact

KeyScale Studio LLC d/b/a Piano Skool 1 E Erie St, Suite 525-2595, Chicago, IL 60611, USA Support: pianoskool.com/contact · [email protected] Phone: (312) 624-6915, Mon–Fri 10 am–4 pm CT